Complaints

We hope that you are satisfied with our services and products. If this did not meet your expectations, please report to us. You can assume that we will do our best to satisfy you.

You message us via customerservice@babylatte.nl, or via the contact form.

If this does not lead to a solution to your satisfaction, it is possible to register your dispute for mediation via Stichting WebwinkelKeur via https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil.

From February 15, 2016, consumers in the EU will also be able to register complaints via the European Commission's ODR platform. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not yet being processed elsewhere, you are free to file your complaint via the European Union platform.

For our full complaints policy, please refer to the terms and conditions .